St. Charles Office

When you call one of our locations our Support Staff will ask you for several pieces of information to assist in getting you connected to the best therapist for your situation.

• In general terms, why are you seeking counseling?
• If you are planning on using your health insurance benefit, please have your insurance information available.
• Are there any needs related to language, culture and/or building accessibility? Spanish-speaking therapists are available and all of our offices are handicap accessible.

When using an insurance benefit, Support Staff will collect information over the phone and find out which therapists are in your network. They will also find out about any deductibles or co-pays you may be responsible for and any restrictions the insurance company may have regarding using your benefit. Support Staff will call you back with this information.

We ask that you come early for the first appointment to fill out the forms needed before getting started. If you prefer, you can download a copy of the forms here.

At your scheduled time, your therapist will greet you in the waiting room and bring you to his/her office. Sessions are approximately 45-55 minutes long. Your therapist will take time to get to know you and learn about your goals for therapy.